Technical Representative, IT Operations

Technical Representative, IT Operations

Function: IT Operations

Roles & Responsibilities:

• Troubleshoots and resolves software and hardware problems for internal customers in a business centre
• Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools.
• Responds to Helpdesk requests, ensure metrics are met; escalates higher level problems to Deskside Support Level III and IT Manager
• Troubleshoots/resolves remote access problems for offsite users
• Provides macOS/Windows problem solving for local users
• Performs new hardware installation and upgrades; Must be able to lift 30kg
• Performs movement, additions and changes to equipment (computer hardware, cables)
• Performs applications installation, re-installation, configuration and upgrades
• Executes all existing security procedures for safeguarding hardware and software physical assets
• Resolves basic network connectivity issues as necessary
• Track hardware inventory
• May assist in network application installations and change implementations
• Resolves basic network connectivity issues as necessary
• Assists with hardware/software set up for on-site user business presentations
• Ensuring Root Cause Analysis (RCA) is robust, complete and accurate for outages
• Ensure tracking and driving RCA actions to be completed
• Setting expectations and meeting deadlines
• Other duties as assigned

Qualifications:

• Associates Degree or equivalent from a two-year college or technical school or equivalent experience and/or training
• Microsoft Office 365
• Forensic Data collection experience a plus
• EMM (Enterprise Mobility Management) or MDM (Mobile Device Management) Knowledge is a plus
• BASH, PHP, AppleScript, and python scripting knowledge a plus
• Overall a good team player with willingness to learn and drive to achieve
• Experience using terminal commands and simple scripts
• Knowledge of Remedy ticketing
• Certified A+/Desktop+, JAMF CCT and/or CCA, MCSA/MCSE, ACSP is a plus
• Excellent organization skills
• Excellent verbal and written communication skills
• Typing Skill: 45WPM minimum required
• Willing to work shifts/flexible hours as needed

Experience:

• 2+ years supporting desktop hardware and software in Mac/Windows-based PC/LAN environment or equivalent
• System administration experience, with knowledge in Mac OS X, iOS & Windows 7/10
• Experience utilizing desktop management tools such as JAMF Pro tools, Ghost and image preparation
• Experience in coding and shell scripting; Bash, PHP, Swift, AppleScript and Automator a plus
• Experience in managing/utilized Activity Directory 2008/2012
• Experience with spreadsheets

Location: BRA Curitiba - BARÃO DO RIO BRANDO,122

Language Requirements: English

Time Type: Full time

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