Technical I, IT Operations (TCF)

Technical I, IT Operations (TCF)

The Technical I, IT Operations (TCF) is responsible for daily production work tasks and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position demonstrates excellent knowledge of systems analysis for hardware and software.

Functions/Core Responsibilities:

• Coordinates as smart hands with different portfolio and engineering workgroups
• Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
• Perform hardware and software upgrades to peripheral equipment
• Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
• Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
• Perform site maintenance and safety checks of assigned equipment
• Perform checks and ensure that Security Baseline (Microsoft patches, Cortex, Crowdstrike and Forescout) are updated
• Spend between 60% - 70% of time clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required
• Performs backup for the onsite servers

Location: PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug

Language Requirements:

Time Type: Full time

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