Team Leader, Operations

Team Leader, Operations

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

• Maintain expert level knowledge and assigned products and services, complete all required training and certifications.
• Monitor customer issue trends, volume spikes, and case inventory.
• Lead daily team huddle and communicate operational updates.
• Conduct effective coaching and feedback sessions; manage follow-up actions.
• Ensure timely completion of compliance training and phishing exercises for self and team.
• Review and analyze B2B Service Cloud and DOMO reports; share performance metrics weekly.

Key Skills & Knowledge:

• Expert level proficiency in web-based (internet) skills.
• Strong time management skills.
• Critical and strategic troubleshooting skills.
• Proficiency in Microsoft Office and related applications.
• Strong attention to detail and organizational skills.
• Professional demeanor and respect for colleagues and customers.
• Ability to collaborate effectively with internal teams and B2B Service Directors.
• Capable of multitasking and leading in a dynamic, team-oriented environment.
• Demonstrates success in high-pressure, fast-paced settings, and frequent changes deemed by the business and product owners.

Educational Qualification: Graduate

Location: IND Gurugram - SP Infocity, Industrial Plot No. 243, 1st, 3rd, 4th, 5th & 7th Floors

Time Type: Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents.