Sr. Manager, B2B Sales

Sr. Manager, B2B Sales

The Senior Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Responsibilities include:

• Leading the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Providing accurate ongoing sales forecasting and ensuring data recorded in the CRM is accurate and up-to-date
• Being an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitoring and driving team call time and productivity and conducting weekly performance reviews and weekly coaching sessions with all team members
• Analyzing data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Staying current on developments in client services and within the market and ensuring the team is informed on the latest trends and market
• Being a point of escalation for our clients and responding promptly to any issues
• Maintaining a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Working with client contact on reporting and forecasting
• Ensuring team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Working with client contact on reporting and forecasting
• Coordinating team incentives and Sales Performance Incentive Funds
• Partnering and building business relationships with all partners to ensure customer expectations are met

Location: JPN Yokohama MM Park Building 11th Flr, 3-6-3 Minatomirai, Nishi-ku

Language Requirements: English (Required), Japanese (Required)

Time Type: Full time

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