Service Delivery Manager - Remote Eligible

Service Delivery Manager

A Service Delivery Manager's primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts.

Responsibilities:

• Client Facing Responsibilities

  • Builds strong relationships with assigned clients and CNX business units.

  • Serves as the primary contact for the client and internal business units.

  • Responsible for client communications and conflict resolution.

  • Address client concerns in an efficient and timely manner.

• Engineering Team Responsibilities

  • Partner with the Engineering team to ensure on time and to budget delivery.

  • Assist Engineering teams to understand client requirements

  • On board and continue to support the Engineers needs after on boarding.

• Catalyst Account Management

  • Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings.

  • Deliver monthly reviews to account management.

  • Support business during client QBRs.

  • Minimize Engineering costs.

• CSAT Technology Champion

  • Seek client feedback.

  • Develop related action plans to improve CSAT.

  • Collaborate with Engineering team to help drive improvements in CSAT score.

• Concentrix Culture Champion

  • Develop personal understanding of what it means to live the Concentrix Culture.

  • Model the way by aligning actions and behaviors with the Concentrix Culture.

  • Mentor others to understand and model the Concentrix Culture.

Position Requirements:

• Bachelor's Degree in related field from a four-year university or college preferred.

• Excellent verbal and written communications skill (English, and native language)

• Excellent listening, negotiation, and presentation skills

• Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment.

• Expert ability to handle conflict resolution.

• Ability to influence effectively at all levels of the organization.

• Proven ability to track/manage/reduce costs.

Location: EGY Work-at-Home

Language Requirements:

Time Type: Full time

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