Project Manager - Salesforce CRM Consolidation

Project Manager- Salesforce CRM Consolidation

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today's hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.

The Project Manager will lead a Salesforce CRM Consolidation project, coordinating cross-functional teams to deliver a unified Global Salesforce platform that supports B2B and B2C business models. This role combines program governance, delivery ownership, and cross-regional coordination (NA & EMEA) to ensure the merge enhances efficiency, standardization, and business readiness, not just a technical migration.

Program Management & Governance

• Lead end-to-end planning and execution of the CloudHealth org merge within the Global Salesforce program.
• Define project scope, goals, timelines, dependencies, and success metrics aligned to the Global roadmap.
• Maintain RAID (Risks, Assumptions, Issues, Dependencies) log and drive mitigation plans.
• Report progress to program sponsors and steering committees, providing data-driven insights and decision support.

Cross-functional Leadership

• Partner with Business, IT, and SI partners across regions to deliver a standardized yet flexible New Model design.
• Coordinate functional workstreams: Campaign, Lead, Account, Contact, Opportunity, Contract, Integrations, Data Migration, and Reporting.
• Ensure global alignment with Lead-to-Cash processes, forecasting models, and route-to-market structures (Direct, MSP, Marketplace).

Delivery & Execution

• Manage sprint plans, deliverables, and testing cycles (UAT, Regression, SIT).
• Oversee data migration readiness, cutover strategy, and post-go-live stabilization.
• Enforce project documentation standards and governance compliance (design approvals, release notes, sign-offs).

Change & Communication

• Develop and execute stakeholder engagement and communication plans.
• Facilitate requirements and user enablement sessions to ensure business adoption.
• Champion the principle of "process first, systems second" - aligning technology delivery with business outcomes.

Required Skills/Experience:

• 8–12 years of Project/Program Management experience; 5+ years with Salesforce or CRM transformations.
• Proven track record leading complex org merge or multi-region CRM consolidation programs.
• Deep understanding of Lead-to-Cash, Opportunity/Contract workflows, and integration governance.
• Strong knowledge of Agile/Hybrid methodologies; JIRA/Smartsheet proficiency.
• PMP, PMI-ACP, or Salesforce Project Manager certification preferred.
• Exceptional stakeholder management and executive communication skills.
• Experience managing offshore/nearshore development and SI partners.
• Strategic yet hands-on, balancing governance with delivery velocity.
• Confident facilitator with the ability to influence without authority.
• Passionate about standardization, simplification, and measurable business impact.
• Strong analytical and organizational discipline, with comfort in ambiguity

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The base salary for this position is $106,087 - $151,554 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

Location: USA, IA, Work-at-Home