Operations Manager – On - site, Cape Town

Operations Manager – On-site, Cape Town

This role is employed directly by our UK client Homeprotect, a forward-thinking organisation dedicated to providing exceptional insurance solutions to individuals with unique needs.

If you are passionate about innovation, customer service, and creating tailored solutions, we want to hear from you. Help shape the future of home insurance by delivering a personalised service, supported by cutting-edge technology and innovative ways of working, and join our client organisation that is committed to protecting what matters most to its customers.

This role requires travel to the UK approximately once every three months to attend business townhall meetings – all travel costs will be covered.

We founded Homeprotect on a simple principle – to provide protection to people underserved by the home insurance industry.

We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

We can do this because our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we're not content with being the leading provider of what's called 'non-standard' insurance. We believe there's no such thing as'standard'. We're all unique and we all deserve home insurance designed with our individual needs in mind – something our combination of real people and smart tech enables us to do.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we've got you covered.

Our customers come from all walks of life and so do our people. We're a small but perfectly formed team, made up of insurance industry specialists alongside a diverse mix of technologists, data scientists and customer and marketing champions from all sorts of industries and backgrounds. We all bring our individual expertise, an appetite for innovation and a shared ambition to empower people to protect their homes and the things that they love.

Working in a fast-paced environment where change happens regularly is how we do things. But we also recognise that you'll do your best work when you have the right balance, and that's why we have fully embraced hybrid working, and in some cases, fully remote working, giving our teams the flexibility to choose the right location and working hours for them. We prefer to focus on the outputs of their work, not where they complete it. That said, there will be times when getting together in one location makes sense, but day-to-day, our teams have the freedom to decide where to work and we trust that they'll make the right decision balancing the business needs and their own preferences.

Most companies think their culture is great, however at Homeprotect, we have the proof to back this up. We have been recognised externally as a Great Place to Work for the last three consecutive years. And in our latest survey, 94% of our employees agreed it's a great place to work.

Sound good? Read on to find out more about joining our team as an Operations Manager in Cape Town and be part of this journey

Key Responsibilities:

• Operational Leadership
• Stakeholder Collaboration
• Quality & Compliance
• Customer Experience

Knowledge, Skills & Experience:

• Completion of Matric/Grade 12 (essential)
• A relevant diploma or degree in Business Management, Operations, or a related field (preferred)
• Minimum 3–5 years' experience in a call center environment, including experience in operational leadership.
• Demonstrated experience driving performance
• Demonstrated ability to coach and develop action plans, which maximise performance, and provide effective feedback
• Excellent analytical and problem-solving abilities and ability to improve work processes; establish a course of action for self and others to accomplish a specific goal
• Strong leadership and team management skills, ability to mentor, coach and provide direction to a team of employees
• Work well under pressure within a fast-paced environment and handle multiple priorities, while maintaining a professional demeanour
• Excellent communication and interpersonal skills
• Ability to effectively present information to internal and external associates
• Demonstrated ability to organise and prioritise projects in a fast-paced and deadline-oriented business environment
• Willingness to work a flexible schedule
• Familiarity with operational management software and CRM tools
• Ability to work in a fast-paced environment and handle multiple priorities

Benefits:

• Competitive salary
• Paid leave: annual, sick, family responsibility and parental; plus, public holidays
• Opportunities to focus on your professional growth whether that's through training or other personal development opportunities
• An in-house wellbeing programme including seminars and workshops from wellbeing coaches and professionals
• Role-related UK travel allowances where applicable.

Medical aid and retirement/risk benefits may be offered as part of our total rewards; further details will be confirmed at offer stage.

This role requires travel to the UK approximately once every three months to attend business townhall meetings – all travel costs will be covered by the client.

We're proud to be an equal opportunity employer, and actively encourage applications from all backgrounds, as long as you meet the knowledge, skills and experience criteria for the role and have the right to work in the UK. We think everyone can excel in the right environment – no matter your gender, age, ethnicity, sexual orientation, religion, disabilities or beliefs. We believe in celebrating difference, and everything that makes both our customers and people unique, by creating an environment where everyone can thrive.

We encourage you to let us know if you need any extra help with your application, or if you have any requirements at any stage of the recruitment journey.

Equally, lots of our staff at Homeprotect work flexibly and in a variety of ways, whether that's different core hours or remote working. Please chat to us at your application or interview stage about the flexibility you need, as we're always happy to explore what's possible for the role.