Observability Engineer - Billingual - Remote Eligible

Observability Engineer- Bilingual

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

We are seeking Observability Engineers to help standardize and enhance our observability practices following a major platform consolidation. You will work closely with internal engineering teams and our vendor migration partner to unify monitoring, logging, and alerting across the organization. This role is critical to building a consistent, enterprise-wide observability experience that improves reliability, performance, and proactive detection.

Key Responsibilities

• Design and implement a Universal Dashboard in Grafana for leadership and engineering visibility.
• Ensure a consistent look and feel across all observability views.
• Define and implement SLIs, SLOs, and error budgets for critical services.
• Establish alerting thresholds and escalation workflows aligned with reliability goals.
• Integrate anomaly detection and AI-assisted insights into the observability platform.
• Contribute to self-healing workflows and automated remediation strategies.
• Partner with engineering teams to instrument services with metrics, logs, and traces.
• Provide documentation and best practices for observability adoption across teams.

Required Skills & Experience

• 5+ years in observability, monitoring, or reliability engineering roles.

• Hands-on experience with common observability tools such as Prometheus, Grafana, Splunk, Coralogix, and external monitoring tools (e.g., Catchpoint, ThousandEyes).

• Strong scripting skills in Python, plus Bash or PowerShell for automation.

• Experience with Terraform and Ansible for infrastructure automation.

• Solid understanding of SLIs, SLOs, error budgets, and reliability engineering principles.

• Familiarity with Linux environments and distributed systems.

Preferred Skills

• Knowledge of AI/ML-based anomaly detection and AIOps platforms.

• Experience with log ingestion pipelines (Opentelemetry, Fluentd).

• Additional languages (Python, Go, Java).

• Hands-on pipeline experience with GitHub Actions.

Location: MEX Work-at-Home

Language Requirements:

Time Type: Full time