Inbound Sales Advisor

Inbound Sales Advisor

Are you passionate about sales and customer service? Do you thrive in a fast-paced environment? Concentrix is searching for individuals with previous sales experience to join our inbound sales team in our vibrant Durban Office. As an Inbound Sales Advisor, you'll need to be self-motivated and target-driven with a contagiously positive attitude to troubleshoot and resolve customer requests via multiple platforms, ultimately ensuring that they have had a pleasant customer experience. If you take pride in efficiency and productivity, then this is your calling. Put those people skills to the test and grow your career by applying today!

To get started, apply and click on the assessment link to complete your first online chat assessment.

Your qualifications and experience:

• Minimum 6 months of experience within a call centre (local/international)
• Must have 6 months of sales experience, inbound/outbound/retentions/upselling/cross-sell
• Matric
• Clear criminal record
• Ability to type 26 wpm
• Attention to detail
• English proficiency, both written and spoken
• Excellent knowledge of effective customer service processes
• Understanding of the call centre industry
• Computer literacy – ability to speedily navigate multiple systems effectively

What's in it for you:

• A competitive monthly salary of R7,500
• Guaranteed R1000 campaign allowance
• Fantastic employee assistance programme (EAP)
• Medical insurance
• Subsidised transport
• FREE learning and leadership development programmes that will lead you further along your career journey

What you will do in this role:

• Assists with inbound calls
• Provide customer service (billing) to TV, Internet, and Voice subscribers
• Process payments, provide payment options; explain the bill, upgrading services (premium channels), and give adjustments & credits when necessary
• Need to pitch and close sales
• Possess the ability to retain customers utilising the value, benefits, and product plans available to the account
• Availability to work shifts in a 24/7 environment (essential)

Concentrix is an equal opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Eligibility to work: In accordance with South African law, only applicants who are legally authorised to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.