Delonghi Customer Service Advisor With Slovak Or Czech

DeLonghi Customer Service Advisor With Slovak Or Czech

Serve as a brand ambassador, handling incoming and follow-up customer enquiries via phone, web form, or web chat.

Follow established procedures to address customer needs promptly and professionally.

Process warranty claims and coordinate repair services for customers.

Provide technical troubleshooting support and guidance.

Resolve complaints, process orders, arrange refunds, and provide product information to ensure a seamless customer experience.

Assist customers with all aspects of the purchasing process, including addressing questions, resolving incidents, and managing queries.

Strive to increase customer satisfaction and loyalty through efficient and effective resolution of requests.

C1/C2-level proficiency in Slovak or Czech language, both written & verbal

B2 English language skills

Proven experience in a Customer Service role, ideally within consumer products

Comfortable working with multiple systems and platforms (e.g CRM, WebChat, Review Sites)

Competence in Microsoft Office

Ability to empathize with customers while maintaining an objective perspective

Excellent telephone manner and ability to handle queries quickly and efficiently

Team-oriented with a positive attitude and ability to support colleagues

High school graduate or similar

Previous experience in customer service with or in a Contact Centre

Experience in complaint handling to ensure customer satisfaction

Familiarity with Social Media and/or E-Commerce platforms

Experience in cross-selling or up-selling product

Interested in new technologies such as Al

Work in a modern office at Global Office Park, right in the heart of Katowice.

Benefits package: private medical care (LuxMed), MyBenefit cafeteria, life insurance, language training.

Attractive bonus for recommending your friends to work with us.

Friendly, international work environment.

Many opportunities for career development.

Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements: English, Slovak (Required)