Customer Service Officer

Job Title:

Job Description

Join the Vibe at Concentrix Robina – Where Purpose Meets Passion!

• Start date: 22 th of September 2025

• Hours: Monday to Friday, 8AM–8PM (rotating roster, daylight savings applies)

• Training: 4 weeks of paid, hands-on training to set you up for success

• Pay: $28.12/hr + 12% super + penalty rates

• Location: Full-time onsite at our buzzing Robina delivery centre (right next to Robina Town Centre!)

Ready to turn your customer service superpowers into something truly meaningful? At Concentrix , we're not just answering calls — we're creating moments that matter. If you're all about empathy, energy, and making a real impact, this is your chance to shine!

We're on the lookout for Customer Care Consultant who want to be part of a team that's transforming the superannuation experience — one conversation at a time. You'll be the friendly voice and guiding hand that helps members feel confident, supported, and empowered.

What You'll be doing?

• Be the first point of contact for members — helping them navigate their super with clarity and care.

• Deliver personalised support across voice and digital channels (think web chat, apps, social media, and more!).

• Work your magic across multiple systems and knowledge bases.

• Keep things confidential and professional while staying upbeat and approachable.

You're a Perfect Fit If You:

• Love helping people and thrive on delivering top-tier customer service

• Are a natural empath and communicator

• Are tech-savvy and quick to learn new systems

• Enjoy smashing goals and solving problems

• Adapt like a pro in fast-paced environments

Perks That Pop:

• Permanent role with real career growth

• Exclusive discounts with big-name brands

• Free parking and a vibrant office vibe

• Recognition programs that celebrate YOU

• Free EAP support for you and your fam

• Be part of an award-winning workplace that's all about purpose, passion, and people

If you're all about bringing energy, empathy, and excellence to every interaction — APPLY NOW and let's make superannuation super awesome together!

APPLY NOW! and embark on a rewarding career journey with us at Concentrix!

*Applicants must be at least 18 years of age, have full working rights in Australia and ability to complete background and police checks.

Concentrix is an equal opportunity employer. Being an equal opportunity employer means that Concentrix provides the same benefits and opportunities for hiring and advancement to everyone without discriminating due to protected characteristics such as age, gender, sexual orientation, ethnicity, nationality, religion, disability, and medical history.

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