Customer Service Advisor

Customer Service Advisor

Experience the power of a game-changing career

Are you a people-oriented individual with a passion for assisting others? We are seeking a Customer Service Representative to join our dynamic team of game changers in our sunny Durban office!

Concentrix is a great match if you have:

• Minimum of 24 months of customer service experience within a contact centre (12 months within an international campaign)
• Banking/Insurance industry experience (advantageous)

Qualifications:

• Matric
• Clear criminal and credit record
• English proficiency, both written and spoken
• Understanding of the Call Centre industry
• Ability to understand a customer's query
• Computer literacy – ability to speedily navigate multiple systems effectively
• Ability to type a minimum of 26 wpm with 80% accuracy
• Passion for providing excellent Customer Service
• Attention to Detail
• Availability to work shifts in a 24/7 environment

What's in it for you in this role, we offer benefits that help you support your unique lifestyle:

• Basic Salary: R 8700 + R1000 Campaign allowance
• Medical aid for Employee or Medical insurance for Employee + 2 Dependents
• Provident fund
• Subsidized transport

What you will do in this role:

• Assist customers with activating new cards, requesting replacements, and setting or resetting PINs
• Accurately update customer personal and account information in systems
• Guide customers through the process of disputing unauthorised or incorrect charges
• Help customers identify and report suspicious or fraudulent activity on their accounts
• Provide assistance with making payments, setting up Autopay, and initiating balance transfers
• Assist customers with login, access, and password issues related to online and mobile banking platforms
• Help customers review recent transactions, verify account balances, and clarify charges
• Process account closure requests in a professional and secure manner
• Assist customers with inquiries related to credit limits and declined transactions

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with the South Africa's law, only applicants who are legally authorized to work in the SA will be considered for this position and the appointment will be made in line with the company's EE Plan.

Location: ZAF Durban - 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge

Language Requirements:

Time Type: Full time