Conseiller Client (F/H) - Service Client - Marrakech - Allemand

Customer Service Advisor

Join a team that turns every call into an opportunity!

Concentrix is an international company operating in more than 70 countries. We lead in enhancing customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

Your role as a customer service advisor

As a customer service advisor, you play a vital role by:

• Answering customer needs: Ensuring high-quality service by answering questions via phone, email, or chat.
• Solving problems: Identifying and addressing inquiries or complaints to ensure customer satisfaction.
• Supporting customers: Providing tailored solutions to strengthen customer trust and loyalty.
• Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

What we offer you

At Concentrix, we value our talent highly. Here are the unique benefits we offer to recognize your contribution:

• Attractive compensation with additional bonuses: Language bonus for our multilingual game-changers. Regularity bonus from the 12th month and performance-based rewards. Special bonus for Aïd El Adha.
• Excellent social benefits: Option to work on-site or remotely (for individuals outside Rabat, Salé, Kénitra, Agadir, Marrakech, Fès, and Meknès). Advantageous health insurance and supplementary pension after one year. Flexible working hours with the possibility of working from home after a probationary period. Free access to our gym. Safe transportation to your workplace without logistical hurdles. Continuous training to develop your skills and acquire new job-related knowledge.
• Dynamic work environment: Thematic events and gifts throughout the year to foster team spirit.

The profile of our game-changers

We are looking for talents who:

• Speak and write perfect German, English skills are advantageous.
• Have excellent communication skills, are well-organized, self-motivated, and have a positive attitude.
• Master digital tools and show a natural curiosity to adapt to new technologies.
• Embrace challenges with enthusiasm and have a passion for customer satisfaction.

Our recruitment process

Online tests (1h): After submitting your application, you will receive an email inviting you to participate in a series of online tests. These interactive assessments aim to evaluate your language, technical skills, and personality. A crucial step to better understand your potential and stand out!

Phone interview: An initial conversation with a member of our recruitment team to learn about Concentrix and assess if your profile fits with us.

On-site interview: An in-depth discussion to validate your skills and align your ambitions with our company culture.

Ready to take on the challenge? Join the Concentrix adventure where innovation and excellence meet!