Associate, Sales Manager

Associate, Sales Manager

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Responsibilities include:

• Leading the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Providing accurate ongoing sales forecasting and ensuring data recorded in the CRM is accurate and up-to-date
• Being an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitoring and driving team call time and productivity and conducting weekly performance reviews and weekly coaching sessions with all team members
• Analyzing data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Staying current on developments in client services and within the market and ensuring the team is informed on the latest trends and market
• Being a point of escalation for our clients and responding promptly to any issues
• Maintaining a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Working with client contact on reporting and forecasting
• Ensuring team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Coordinating team incentives and Sales Performance Incentive Funds
• Partnering and building business relationships with all partners to ensure customer expectations are met

Location: MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

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