Manager, Logistics Operations & Analytics

Manager, Logistics Operations & Analytics

Conair is hiring a Manager, Logistics Operations & Analytics to serve as its on-site representative at a 3PL-managed distribution center in Hagerstown, MD. This role is designed to support the Director of Distribution by providing operational visibility, driving data-backed improvements, and ensuring 3PL's execution aligns with Conair's business goals. The ideal candidate will bring strong 3PL experience, data analysis, and a solid foundation in data analytics.

Key Responsibilities

Operational Support & Visibility

• Act as Conair's eyes and ears inside the DC, ensuring daily operations align with business and customer expectations
• Monitor throughput, labor utilization, and order flow using Manhattan WMS and TMS systems
• Track performance metrics and conduct variance analysis to support proactive decision-making
• Partner with internal stakeholders (Customer Service, Planning, and Finance) to address service issues and implement corrective actions

Data Analytics & Reporting

• Analyze volume trends, peak periods, and productivity metrics to support labor planning and shift optimization
• Build and maintain dashboards and reports for internal stakeholders, translating operational data into actionable insights
• Provide reporting support for customer-facing metrics and internal reviews
• Analyze freight spend, warehouse productivity, and inventory movements to identify efficiency opportunities and reduce total landed cost

Compliance & Quality Oversight

• Conduct operational audits and compliance checks to identify gaps in safety, quality, and regulatory adherence
• Ensure 3PL's processes meet Conair's standards, reducing operational risk and protecting brand reputation
• Standardization of processes with correct documentation
• Lead root cause analyses for operational failures and drive process standardization across 3PL sites
• Drive a culture of operational excellence through Lean, Six Sigma, or similar methodologies

Continuous Improvement & Problem Solving

• Drive accountability, efficiency, and continuous improvement in partnership with the 3PL
• Inventory & Fulfillment Oversight with 3PL
• Oversee inventory control processes including cycle counts, audits, and reconciliation adhered too
• Monitor order flow and fulfillment metrics, resolving issues before they impact customers
• Customer Experience & Escalation Management
• Manage order-level escalations such as late shipments, damages, or missing items
• Track service level performance and identify trends that could impact customer satisfaction
• Act as the voice of the customer within the DC, ensuring operational decisions reflect service expectations

Qualifications

• 8+ years of experience in distribution center operations, preferably within a 3PL-managed environment
• Understanding of WMS and related TMS platforms
• Proven ability to analyze operational data and present insights to leadership
• Excellent communication and stakeholder management skills
• Ability to work cross-functionally internally and with 3PL

Environmental Factors

• Working conditions are normal for an office environment.
• Must be able to sit for extended periods of time.
• Must be able to use a computer keyboard and view a monitor for extended periods of time.
• This role requires on-site presence Monday through Thursday, with the flexibility to work remotely from anywhere on Fridays.

What We Offer

• Comprehensive Medical/Dental/Vision plans
• Generous Paid Time Off Programs
• Life & Disability Insurance
• FSA/HSA/Dependent Care FSA
• Paid Parental Leave
• 401k and company match
• EAP & Employee Wellness Programs
• Volunteer Days Paid Time Off

About Us

Conair is a leading international designer, manufacturer, and marketer of branded personal care and small kitchen appliances, cookware, hairbrushes & accessories, cosmetic bags, and travel accessories. Conair has always been driven by a passion for innovation; it's part of the Company's DNA. Trendsetting products have been invented by Conair since its inception in 1959, keeping the Company always a step ahead of the competition. The company's domestic and international divisions offer a diversified mix of consumer and professional products sold in over 120 countries. The Family of Conair brands includes CONAIR, Cuisinart, BabylissPRO, Scünci, TRAVELSMART by CONAIR, and Waring.

Conair's passion for innovation gets stronger with each decade, as evidenced by the over 1,000 patents the Company has obtained worldwide. Today, Conair and its brands are names known throughout the world. Conair continues to introduce its brands to new and emerging markets, year after year. By the 1990s, most households in America owned at least one Conair product. Today many have more than one, and the Company's goal is to ensure that every household in the world eventually owns one of our products.

At Conair, we inspire our customers with innovative high-quality products and iconic brands that enhance their lives.

Are you passionate about this opportunity but worried that you don't have 100% of the experience we're looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Conair!