Customer Service Representative

Customer Service Representative

Customer Service & Quoting Representative Not your average CSR role-this is where relationships meet results.

Are you the kind of professional who doesn't just "take orders," but owns the customer experience from start to finish? Do you thrive on details, love solving problems, and enjoy being the person everyone counts on to make things happen? If so, we have an opportunity that's anything but ordinary.

We're looking for a Customer Service and Quoting Representative who can be the heartbeat of customer relationships and the glue between sales, operations, and production. In this role, you won't just answer calls-you'll drive projects forward, ensure precision at every step, and play a critical role in our growth.

What You'll Do

• Be the go-to partner for customers and outside sales reps-earning their trust and delivering results.
• Create and manage accurate, timely bids and proposals that set us apart.
• Coordinate project launches, from sales orders and BOMs to documentation and delivery.
• Dig into material needs using MRP systems and issue smart purchasing requests.
• Prepare detailed quote data, assess material usage, and tackle RFQs with confidence.
• Keep deliveries on track and communicate proactively about requirements and updates.
• Maintain organized, accessible customer records that make you look like a rock star.
• Track and report on bookings, shipments, and account activity-helping us stay sharp.
• Act as the connector between customers and internal teams-production, accounting, and beyond.
• Partner cross-functionally to resolve issues, remove roadblocks, and keep customers happy.
• Provide clear, timely account updates that build confidence and trust.
• Occasionally travel to customer sites to strengthen relationships and showcase our commitment.

What You Bring

• A customer-first mindset backed by strong communication and relationship-building skills.
• Serious organizational chops and attention to detail (your checklists probably have checklists).
• Experience with ERP systems and cost analysis (a plus).
• The ability to manage multiple priorities without dropping the ball.
• A proactive approach-if there's a problem, you're already halfway to solving it.
• Proficiency in Microsoft Office Suite.
• An Associate's Degree and 3+ years of related electronics sales experience-or an equivalent combo of education and experience.

Why Cable Connections?

At Cable Connections, an employee-owned company, we don't just make custom cable assemblies-we build careers, opportunities, and futures. As an ESOP, every employee is an owner, so your success directly impacts our success. Here, you'll find:

• A collaborative, team-driven culture where your ideas matter.
• A place where accountability and excellence are recognized.
• The chance to grow, learn, and make a real impact every day.

If you're ready for a customer service role that goes beyond the ordinary, we want to hear from you. Apply today and let's make things happen-together.

ComSonics is an Equal Opportunity Employer and a member of E-Verify. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.