Technical Support Specialist

Technical Support Specialist

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Technical Support Specialist ready to take us to the next level! If you have experience configuring and supporting mobile devices, a strong foundation in networking and troubleshooting, and excellent communication skills, and are looking for your next career move, apply now.

Job Description

We are looking for a Technical Support Specialist to support the configuration, deployment, and ongoing maintenance of company-issued mobile tablets and related applications. This role will also assist with basic networking, firewall configuration, mobile device troubleshooting, and on-site support. The Technical Support Specialist will work closely with end users, cross-functional teams, and vendors to ensure reliable performance of applications across multiple locations. This position will be a contract and onsite in Miramar, FL, with local/regional travel required.

Due to the specific legal and contractual requirements associated with this position, this role will be direct employment with CAI. This position does not offer work authorization sponsorship now or in the future.

What You'll Do

• Configure and set up tablets for mobile applications, including installation, updates, and validation of application functionality
• Support basic firewall configuration and monitoring (rule creation, connectivity troubleshooting)
• Troubleshoot device-level, application-level, and network connectivity issues
• Assist in VPN setup and remote access configuration
• Maintain IT documentation and asset inventory records
• Coordinate with third-party vendors as needed to resolve technical issues
• Ensure compliance with IT security standards and policies
• Travel to ships and other sites to support setup, troubleshooting, and IT infrastructure needs

What You'll Need

Required:

• 1–2+ years of experience in technical support, product analysis, IT support, or a similar role
• Bachelor's degree in Computer Science, Information Systems, or equivalent experience
• Strong understanding of client-server architecture
• Basic knowledge of cloud-based applications and environments
• Familiarity with AI concepts and fundamentals
• Understanding of network architecture layers, protocols, and security concepts
• Basic ability to read and interpret logs for troubleshooting
• Strong diagnostic and issue-isolation skills
• Excellent communication skills and ability to collaborate with cross-functional teams
• Willingness and ability to travel internationally as required (local/regional travel included)

Preferred:

• Experience with Mobile Device Management (MDM) platforms
• Basic SQL or log analysis experience
• Experience building or leveraging AI agents
• Background supporting SaaS or cloud-hosted applications
• Exposure to QA workflows or application testing
• Comfortable working independently in field environments

Physical Demands

• Ability to safely and successfully perform essential job functions consistent with ADA and other relevant standards
• Sedentary work that involves sitting or remaining stationary most of the time, with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive computer-based tasks using a keyboard, mouse, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.