Service Desk Analyst II
We are looking for a motivated Service Desk Analyst II ready to take us to the next level! If you have a bachelor's degree and 3+ years of experience in break-fix IT services, and are looking for your next career move, apply now.
We are looking for a Service Desk Analyst II to be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests. The role will be a full-time contract and hybrid.
What You'll Do:
- Respond professionally and courteously to all service requests and areas of the business entities
- Provide level 2 technical support to over 14,500 staff using Dameware and remote desktop, monitor work queues, and open, update, and close incidents
- Accurately document user requests or issues, diagnostic steps performed, and assist with resolution using existing procedures and documentation
- Act as a single point of contact for users of Information and Technology Services (ITS) and direct questions and report problems regarding services
- Install desktop hardware/peripherals and printers
- Activate and manage cell phones/tablets through O365/MDM
- May lift equipment weighing up to 50 lbs. and run cables under desks and furniture
- Install individual software packages for all users
- Use imaging software to expedite large equipment roll-out
- Keep up-to-date system information for asset tracking
- Rotate the On-Call schedule with the team and manage the IT warehouse, entering asset information as new shipments arrive
- Assist C-level executives and Directors
- Maintain a great attitude and willingness to learn
What You'll Need:
- Bachelor's degree in a technical discipline
- A minimum of 3 years of experience in break-fix IT services
- Ability to diagnose and troubleshoot hardware and software-related issues
- Experience with MDM, O365 troubleshooting, and user management
- Knowledge of data communication and network concepts, principles, and fundamentals
- Experience or strong aptitude for building or supporting data networks
- Excellent customer service and communication skills
- Reliable transportation
- Proficiency with LAN, WAN/MAN, data center networks, or wireless networks
Physical Demands:
- May be expected to lift equipment weighing up to 50 lbs
- Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
- Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
The pay range for this position is $26.04 per hour (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages for this role includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave as provided by applicable law.
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.