HMIS Partner Support Analyst

HMIS Partner Support Analyst

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated HMIS Partner Support Analyst ready to take us to the next level! If you have training experience, excellent technological skills, and a strong understanding of data quality analysis, and are looking for your next career move, apply now.

Job Description

We are looking for an HMIS Partner Support Analyst to provide technical support, training, and data quality assistance for our HMIS (Homeless Management Information System) and DV ClientTrack systems. This position will be Full-Time, On-Site, and a Long-Term Contract.

What You'll Do

1. Monitor the HMIS and DV ClientTrack Helpdesk and elevate tickets to other staff as needed
2. Provide technical support through help desk tickets, and in consultation with the HMIS software vendors as assigned by the HMIS Manager
3. Assist with new user setups, password changes, account deactivation, and account reactivations
4. Monitor the number of active users in each system
5. Execute the CoC data quality plan under the direction of the HMIS Manager and Community Services Director
6. Offer technical assistance to sub-recipients and partners around their data quality and how they might improve their data collection
7. Coordinate the creation and dissemination of on-demand training related to data quality
8. Evaluate results of training/technical assistance following events/trainings and present results to the HMIS team to improve future training and events
9. Identify new training opportunities for end users based upon common errors or questions
10. Provide partner agencies and sub-recipients with data dashboards, report cards, and other needed information related to data quality
11. Assist with adding new users to the LMS and partner support as the LMS comes online
12. Assist in ensuring timely submission of federal reports to HUD, including System Performance Measures, Longitudinal System Analysis, Housing Inventory Chart, and Point-In-Time Count
13. Assist with the HUD application for CoC funding
14. Monitor and approve dissemination of data, subject to guidelines of the HMIS project and other CoC Programs
15. Update policies and procedures centered around the HMIS Helpdesk
16. Create tools and materials to assist Community Services staff beyond the contract period
17. Provide IHCDA with all meeting notes and draft materials upon completion of the scope of work under the contract
18. Assist in cross-team collaboration duties to improve efficiency of the division overall
19. Attend meetings with Community Services staff as needed
20. Perform other duties and responsibilities as assigned by the HMIS Manager

What You'll Need

Required:

• BA or BS in Computer Science, Social Service, Psychology, Social Work, Business, Communication, or similar field with strong computer skills and knowledge
• Able to effectively communicate with a variety of individuals with diverse backgrounds, education, and economic levels, especially those who are not well versed in computer technology.
• Excellent technology skills. High acuity for technology. Possesses logical thinking skills. High skill ability of working with data
• Experience in data quality analysis, technology, tutorials, online learning systems, and preparing reports for data summaries
• Able to think logically and analytically including understanding and implementing federal regulations.
• Valid Indiana Driver's License
• Excellent written and verbal communication skills
• Management of multiple projects and timelines
• Demonstrates strong presentation skills
• Demonstrated ability to work with diverse community and organizational groups
• Ability to work as a team member but perform job duties with minimal supervision
• Demonstrates customer service orientation
• Proactive in anticipating and alerting others to problems with projects or processes
• High attention to details and accuracy
• Ability to take initiative, provide leadership and own the job
• Performs responsibilities efficiently and timely
• Able to work well in a team environment and as part of a team
• Strong technological skills; ability to quickly learn new software and technology
• Proficient in Microsoft Word, Excel, Power point, Webinars, Internet usage (e-mail)

Preferred:

• Experience working or volunteering for a homeless or domestic violence provider, particularly work within a Continuum of Care for more than 2 years
• Direct service experience with homeless or victim service provider non-profits
• Familiarity with the ClientTrack platform or another HMIS software

$34 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.