Desktop Support Specialist

Desktop Support Specialist

CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

As the Desktop Support Specialist, you will be responsible for delivering level 2 technical support, managing hardware/software installations and asset tracking, and serving as the main ITS contact while documenting all requests and resolutions.

Job Description

We are looking for a Desktop Support Specialist for a full-time, salaried opportunity that is onsite in Fort Myers, FL. The selected candidate will be responsible for delivering level 2 technical support, managing hardware/software installations and asset tracking, and serving as the main ITS contact while documenting all requests and resolutions.

What You'll Do

• Respond professionally and courteously to all service requests and areas of the business entities
• Dameware and remote desktop to provide level 2 technical support to over 2500 county staff, monitor work queues, open, update and close ServiceNow Incidents
• Thoroughly and accurately document the details of a user request or issue, document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation
• Act as single point of contact for users of the Information & Technology Services (ITS) and directs questions and report problems regarding services
• Install desktop hardware / peripherals and printers
• Activate and manage cell phones/tablets through O365/MDM
• Install individual software packages, as needed, for all users
• Use imaging software to expedite large equipment roll-out
• Support other satellite offices ie: libraries, parks, etc.
• Keep up to date system information in ServiceNOW for asset tracking
• Rotate On-Call schedule with the rest of the team
• Rotate managing the IT warehouse and entering asset information as new shipments arrive
• Assist C-level executives and Directors

What You'll Need

Required:

• Bachelor's degree in a technical discipline
• 2 years professional work experience
• Experience supporting Telecom or Cisco environments
• MDM, O365 troubleshooting, user management
• Knowledge of data communication and network concepts, principles, and fundamentals
• Relevant experience or strong aptitude for building or supporting data networks

Preferred:

• Proficiency with LAN, WAN/MAN, data center networks, or wireless networks

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

$40,000 - $45,000. The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.