Desktop Support Specialist

Desktop Support Specialist

As a Desktop Support Specialist, you will be responsible for providing top-tier desktop support and learning new technologies.

This is an onsite position at our corporate headquarters in Allentown, Pennsylvania.

The Desktop Support Specialist is a critical role within our IT department, responsible for providing top-tier desktop support. This role requires in-depth knowledge of Microsoft Entra ID (AzureAD), Microsoft Intune, and Microsoft Autopilot, and involves both technical troubleshooting and strategic planning to ensure optimal desktop performance across the organization.

What You'll Do

• Imaging and deploying laptops
• Reclaiming and processing returned assets
• Provide advanced troubleshooting and support for laptop hardware, software, and network issues
• Manage and maintain desktop environments using Microsoft Entra ID, Microsoft Intune, and Microsoft Autopilot
• Ensure timely resolution of escalated technical issues
• Coordinate and oversee daily support operations
• Collaborate with other IT teams to ensure cohesive and efficient IT operations
• Plan and execute desktop support projects, including hardware and software rollouts
• Monitor and report on project progress, ensuring alignment with organizational goals
• Maintain and update documentation

What You'll Need

Required:

• Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).
• Minimum 3 years of experience in desktop support or a similar role
• Strong knowledge of Microsoft Entra ID (AzureAD), Microsoft Intune, and Microsoft Autopilot
• Proficiency in desktop hardware, software, and network troubleshooting
• Experience with desktop imaging and deployment
• Excellent communication and interpersonal skills
• Strong diagnostic and analytical skills to resolve complex technical issues
• Ability to work under pressure and manage multiple priorities.
• Open and eager to continually learn new technologies and improve skills

Preferred:

• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate
• Experience in a large, enterprise environment
• Knowledge of additional Microsoft technologies and solution

Physical Requirements

• This is an on-site role requiring presence at our Allentown office location
• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor

The pay range for this position is $55,000 - $58,000 annually (USD). Exact compensation may vary based on several factors, including location, experience, and education. Benefit package includes medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.