Bilingual Customer Service Representative

Bilingual Customer Service Representative

We are looking for a motivated Bilingual Customer Service Representative ready to take us to the next level! If you have experience providing account support, product information and assistance in both English and Spanish and are looking for your next career move, apply now.

Job Description

We are looking for a Bilingual Customer Service Representative to serve as the first point of contact for SunPass customers, providing account support, product information, and assistance with inquiries and transactions. This position is a full-time contract role and is onsite in Boca Raton.

Schedule: Monday through Friday, 8:00 AM – 5:00 PM

What You'll Do

• Answer incoming customer calls and respond to inquiries using knowledge gained through training
• Assist customers with account funding, maintenance, and general account questions
• Identify customer needs to provide complete, accurate, and timely information
• Process transactions using customer-focused systems and applications
• Maintain a solid understanding of programs, policies, procedures, and supporting technology
• Communicate with warmth, empathy, and professionalism
• Adhere to confidentiality requirements and applicable laws, ensuring information is shared only with authorized individuals
• Perform additional duties as assigned

What You'll Need

Required:

• Proven experience in customer service
• Bilingual in English and Spanish
• Strong verbal and written communication skills
• Ability to clearly explain complex information to ensure customer understanding
• Strong problem-solving and conflict-resolution skills
• Ability to navigate multiple systems and research solutions efficiently
• Ability to remain calm and professional in a fast-paced environment
• Strong time management and organizational skills

Preferred:

• Call center or high-volume customer service experience
• Experience assisting customers with account-based services

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

$22 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.