Medical Hub Operations Manager

Hub Operations Manager

Are you ready to take on a dynamic role that combines managerial expertise, administrative finesse, and exceptional customer service skills? We are seeking a dedicated and talented individual to fill the pivotal position of Hub Operations Manager at our Complete Care office.

Summary of Duties: In this role, you'll be responsible for overseeing the daily operations of the clinic to ensure efficient workflows and high-quality patient care. Manages scheduling, enforces compliance with healthcare regulations, and supervises front desk operations through the Front Desk Manager. Drives patient adherence and outcomes by monitoring care plan compliance and coordinating with providers. Leads clinical and administrative staff recruitment, training, and performance management while fostering a collaborative work environment. Oversees financial functions including budgeting, expense control, and revenue cycle management. Supports practice growth through strategic planning, marketing, and service expansion. Ensures effective issue resolution, addressing patient concerns and operational challenges, and maintains compliance with safety and legal standards.

Responsibilities

• Oversee daily operations of the facility, ensuring efficient workflow and high-quality patient care.
• Manage scheduling for MRI imaging, specialist appointments, procedure appointments, and chiropractic care.
• Implement and maintain facility policies, procedures, and standards to ensure compliance with healthcare regulations.
• Oversee the Front Desk Manager, ensuring the efficient functioning of front desk operations and patient interactions.

Patient Outcomes and Compliance

• Monitor and track patient compliance with care plans, providing support and resources to improve adherence.
• Develop and implement strategies to enhance patient outcomes, satisfaction, and engagement.
• Collaborate with healthcare providers to ensure coordinated and comprehensive care for patients.
• Oversee patient compliance and confirmation processes, working with the Front Desk Manager to ensure optimal patient follow-up.

Staff Management

• Recruit, train, and supervise clinical and administrative staff.
• Conduct regular performance evaluations and provide feedback and coaching to staff members.
• Foster a positive and productive work environment, promoting teamwork and professional development.
• Supervise the Front Desk Manager in hiring, training, and managing front desk staff, ensuring adherence to office policies and procedures.

Financial Management

• Develop and manage the facility's budget, ensuring financial goals are met.
• Monitor and control expenses, optimizing resource allocation and cost efficiency.
• Oversee billing and revenue cycle management, ensuring accurate and timely processing.
• Work with the Front Desk Manager to manage schedules and time clocks for all hourly employees within the clinic.

Facility Development and Growth

• Identify opportunities for practice growth and development, including new services and partnerships.
• Implement marketing and outreach initiatives to attract new patients and retain existing ones.
• Analyze market trends and patient needs to inform strategic planning and decision-making.
• Collaborate with the Front Desk Manager to consistently work on identifying areas of opportunity or improvement in office processes.

Issue Resolution

• Address and resolve patient complaints and concerns in a timely and professional manner.
• Identify and address operational issues, implementing corrective actions as needed.
• Ensure compliance with health and safety regulations, maintaining a safe environment for patients and staff.
• Work with the Front Desk Manager to handle or direct any billing, legal representative, or insurance-related inquiries.

Requirements:

• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Proficiency in office software and electronic health record (EHR) systems.
• Leadership and supervisory skills.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills.
• Delivers proficient language translation support as needed or applicable to ensure effective communication with patients and staff.

Hours:

• Monday: 8:00AM-11:00AM, 3:00PM-6:00PM
• Tuesday: 12:30PM-7:00PM
• Wednesday: 8:00AM-11:00AM, 3:00PM-6:00PM
• Thursday: 12:30PM-7:00PM
• Friday: 7:00AM-1:00PM

If you're ready to be an integral part of a thriving healthcare environment, apply now and bring your passion for excellence to Complete Care! Your journey to a rewarding career starts here.