Technology Platforms Support Specialist

Technology Platforms Support Specialist

About the Role: We are seeking a driven and detail-oriented Technology Platforms Support Specialist to join our growing team. This role offers an exciting opportunity to work alongside and support our Systems Administrator in managing and maintaining our suite of tools and platforms while helping us scope and develop cutting-edge support tools tailored to the evolving needs of our business. In this role, you'll engage in a mix of back-end IT maintenance and front-facing client interactions, contributing directly to the efficiency of internal operations and the satisfaction of our clients. If you're eager to grow your skills, problem-solve creatively, and enjoy collaborative environments, we'd love to hear from you!

What You'll Do:

• Collaborate with the Systems Administrator to manage and maintain our technology platforms and software tools.
• Assist in evaluating and scoping the development of new tools to meet emerging business needs.
• Act as a first line of support for in-person and virtual technology troubleshooting, ensuring seamless operations for internal teams and clients.
• Facilitate information intake by accurately logging information and using your attention to detail to ensure processing consistency.
• Provide excellent client-facing support by delivering timely and friendly assistance for any technology-related inquiries or issues.
• Document recurring issues, processes, and resolutions to build a robust knowledge base.
• Contribute ideas and solutions to help refine workflows and optimize the performance of our tech ecosystem.

What We're Looking For:

• Strong interest or academic background in Information Technology, Computer Science, or related fields.
• Basic knowledge of IT systems, troubleshooting, and software platforms.
• Exceptional attention to detail, organizational skills, and ability to multitask effectively.
• Strong interpersonal skills with a dedication to providing exceptional customer service and experiences.
• Eagerness to learn new tools, processes, and emerging technologies over time.
• Team-oriented mindset with excellent communication skills (both verbal and written).
• Previous experience in a support role, help desk, or customer service setting.
• Familiarity with business process tools or platforms (e.g., CRMs, CMSs, or workflow platforms) is a plus, but not required.
• Understanding of basic coding/scripting concepts is a plus, but not required.

Why Join Us?

• Growth Opportunities: Access tools, training, and mentors to grow your skills and contribute meaningfully to ongoing tech and service innovation projects.
• Collaborative Culture: Be part of a supportive and forward-thinking team that values out-of-the-box thinking and teamwork.
• Impact and Variety: Enjoy a dynamic role where every day brings fresh challenges, opportunities to contribute, and personal growth.
• Commitment to Excellence: Help shape the future of business operations and deliver exceptional experiences to both clients and peers.

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.