Service Manager - Wood Dale, IL

Job Summary

The Service Manager oversees a team of field technicians and installers responsible for the maintenance, repair, and installation of coffee equipment. This role ensures exceptional service delivery, operational efficiency, and a positive customer experience. The manager provides hands-on support, drives team performance, and maintains a well-organized service environment while collaborating closely with internal partners to resolve issues and enhance service quality.

Essential Duties & Responsibilities:

Leadership & Team Management

• Lead, coach, and develop technicians and installers to ensure strong performance and accountability.
• Conduct brief daily huddles to review priorities, align on workload, and communicate operational needs.
• Provide hands-on service support when needed to meet response times and maintain customer satisfaction.
• Support coverage during staff absences or peak service periods.

Operations & Workflow Management

• Maintain a clean, organized, and fully functional shop and workspace.
• Ensure equipment awaiting service is staged for next-day work or that required parts are ordered promptly.
• Partner with the District Operations Manager to identify recurring issues and recommend repair or replacement strategies.
• Monitor and ensure timely, accurate completion of service tickets, reports, and documentation.

Installation Coordination

• Confirm installation schedules and ensure crews complete all pre-departure checklists.
• Verify installation vehicles are properly stocked and ready before leaving the shop.
• Assist with installations or emergency situations when needed.

Field Service & Customer Support

• Professionally represent the company during field visits and customer interactions.
• Perform scheduled preventive maintenance and support complex service scenarios alongside technicians.
• Communicate effectively with dispatch and internal teams to ensure smooth workflow and timely updates.
• Escalate recurring or systemic equipment issues to management for review.

Inventory & Equipment Management

• Maintain accurate inventory of parts, tools, and supplies within service vehicles.
• Ensure equipment is safe, well-maintained, and ready for daily use.

Qualifications

• Prior management or team leadership experience required.
• Technical familiarity with mechanical and electrical systems preferred.
• Experience with computerized work order or maintenance management systems strongly preferred.
• Strong decision-making skills and ability to remain calm under pressure.
• Excellent verbal and written communication skills.
• Proficiency with Windows-based applications (Word, Excel, PowerPoint, Outlook).

Associates at Canteen are offered many fantastic benefits.

Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer the following benefits: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs).

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Req ID: 1521072