Senior Director Of Operations

Senior Director of Operations

This leader will play a vital role in strengthening client relationships, implementing new programs, supporting business expansion, and upholding the highest standards of safety and service.

Key Responsibilities

Client & Community Relationships (30%)

• Lead weekly district/client meetings to review financial reports and service quality.
• Establish strong, trust-based relationships with clients, administration, and community partners.
• Create structured feedback loops with clients and customers to continuously improve services.

New Business Development (15%)

• Assist senior leadership in pursuing and onboarding new business opportunities.
• Support proposal development and meet with prospective clients.

Operational Standards & Food Programs (15%)

• Oversee implementation of Epicurean food programs and front-of-house standards.
• Collaborate with unit leaders to design seasonal menus and marketing campaigns.
• Drive customer satisfaction through innovation and high-quality service delivery.

Financial Oversight (15%)

• Monitor district/unit financials to ensure budget compliance and profitability.
• Ensure accurate accounting procedures, pricing structures, and payroll processes.
• Maintain accountability for receivables, inventory, and financial reporting.

People & Talent Development (15%)

• Lead hiring, training, and mentoring of key personnel, including GMs and Executive Chefs.
• Champion succession planning, employee engagement, and performance development.
• Cultivate a strong team culture that supports professional growth and operational excellence.

Safety & Compliance (15%)

• Ensure adherence to federal/local health and safety regulations.
• Implement safety training programs and conduct regular site inspections.
• Drive a culture of safety, aiming for zero medical injuries and fully operational equipment.

Epicurean is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Epicurean are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.