Senior Conference Services SITE LEAD

Rapport Senior Conference Services Site Lead

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You'll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it's a meaningful career.

Job Summary

The role of the Senior Conference Services Site Lead is to enhance the workplace experience by establishing relationships with employee occupants and stakeholders and providing exceptional hospitality and concierge services. Responsible for but not limited to the onsite operations of the campus ranging from marketing, campus engagement, communications and service coordination, oversight of special event coordination and outdoor activities. Knowledge of corporate office operations, on premise amenity services and event planning and coordination is necessary for this position. Will manage a team of 5 associates.

Key Responsibilities:

• Form relationships with key personal, stakeholders, BU leadership and functional leads across Corporate Services.
• Work as Community liaison for business units to implement campus initiatives, projects, campaigns, and the coordination of building wide and BU specific events.
• Create site and service road shows to help familiarize new employees with the working and amenity environment.
• Enhance the community environment by projecting a level of uncompromising organization and cleanliness, work closely with Property Management and other vendors ensuring excellence all around.
• Understand how to resolve any issue within the work environment, including maintaining a main contact list for various situations, i.e. technology, facilities, security.
• Create a sense of community by working with Site Leads and relevant teams to develop and implement community promotion, engagement strategies for campus.
• Work alongside the broader team to plan and coordinate community events and engagements to support RTO initiatives and WPE programming.
• Contribute to related marketing tools to ensure community awareness of all promotions, new Amenity features, or any new procedures i.e. Location Jive Pages
• Develop concierge type services for employee base; provide information about local features, dining, shopping, etc.
• Conduct quality control walkthroughs to address immediate issues, pre-empt potential future issues.
• Create metrics, monitor and measure the success of all program engagements and value.

Preferred Qualifications:

• Prior hospitality or event support experience
• Hospitality, event planning, and customer service experience
• Strong verbal and written communication skills
• Commercial management experience
• Technical skills (handling data, standardized reporting, visualization)
• Exceptional organizational and multi-tasking skills
• Strong interpersonal and networking skills

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.