Retail FOOD Service Manager

Retail Food Service Manager

As the Retail Food Service Manager, you will oversee the daily operations of the cafeteria and retail food services within the Food & Nutrition Services department of a 700 bed acute care hospital food service operation, reporting directly to the Director of Dining Services. This role is pivotal in ensuring exceptional customer service, operational efficiency, and compliance with corporate standards.

Key Responsibilities:

• Lead team for operating a cafe, lobby coffee/gift shop and a Starbucks Coffee Shop.
• Oversee 10 daily direct reports - union employees.
• Ensure customer satisfaction and uphold positive public relations through safe, efficient, and resource-conscious operations.
• Direct team members to deliver scheduled retail services in alignment with corporate policies and presentation standards.
• Train staff in customer service excellence, portion control, cashier operations, and safety/sanitation protocols.
• Complete and submit all required reports (daily, weekly, monthly) in accordance with corporate policies and deadlines.
• Communicate effectively with team members, patients, and families to foster a collaborative and responsive environment.
• Enforce corporate cash handling procedures to prevent loss and ensure financial integrity.

Preferred Qualifications:

• Bachelor's degree in Food Services Technology/Management or a related field; or Associate's degree with a minimum of three years of relevant experience.
• 1–3 years of experience in retail foodservice management, depending on education and training.
• Strong understanding of food and catering trends, with emphasis on quality, sanitation, cost control, marketing, and presentation.
• Experience with P&L accountability and contract-managed services is a plus.
• Proven background in cash retail operations; Volante POS experience is highly desirable.
• Experience in kosher food service is a plus.
• Demonstrated leadership, supervisory, and coaching abilities.
• Excellent written and verbal communication skills, with the ability to engage across all levels of the organization.
• Solid knowledge of financial, budgetary, and accounting practices.

Associates at Morrison Healthcare are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Morrison Healthcare maintains a drug-free workplace.

Req ID: 1479039

Morrison Healthcare

AMY S MILLER

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