Regional Director OF Operations (rrdo) - Wilmington, NC

Resident Regional Manager

Salary: $124,000-$127,000

Other Forms of Compensation:

Pay Grade: [[payGrade_obj]]

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS.

Job Summary

Job Summary: Working as a Resident Regional Manager, you are responsible for multiple environmental services accounts. You are responsible for managing client relations, along with ensuring that all housekeeping services offered to the customers is of superior quality.

Responsibilities

• Responsible for department's financial data and statistics
• Monitoring of unit expenditures
• Develops and recommends department operating budget and ensures the department operates within budget
• Coordinates housekeeping activities with other departments
• Actively communicates with administration and other hospital departments
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Establishes work standards and work flow
• Establishes and implements policies and procedures for departmental operations
• Encourages and mentors staff creativity and innovation
• Ensures compliance with all regulatory agencies
• Proactive in the achievement of facility goals and objectives
• Demonstrates quality leadership in meeting performance plans
• Develops and maintains job descriptions for department staff
• Encourages staff to participate in education programs

Preferred Qualifications

• Four year college degree and equal related experience required

• Six years of housekeeping management experience at a large hospital account required

• Multi-site account management experience

• Must have the ability to analyze and interpret financial and other data

• General business acumen

• Excellent interpersonal skills

• High customer service and quality attitude

• Ability to work under pressure and meet established goals and objectives

• Public speaking skills

• Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements

• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required

• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1489718

Crothall Healthcare

RANDY ERPELDING

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