Patient Services Manager

Patient Services Manager

Culinary Services Group is hiring immediately for a Patient Services Manager position.

Location: Glasgow, KY

Schedule: M-F

Requirement: Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations

Pay Range: $24 per hour to $26 per hour

Culinary Services Group (CSG) is a top 50, fast-growing food service management company serving senior care, hospital, and behavioral health communities. We're rooted in the belief that empowering our teams leads to exceptional service and better outcomes for those we serve. At CSG, you'll be part of a collaborative culture built on integrity, where your contributions are valued and growth, development, and impact are part of every role.

In this role, you will support the successful operation of the Food & Nutrition Services Department by overseeing patient meal service, ensuring patient satisfaction, and assisting with daily foodservice operations. You will play a key role in maintaining quality standards, supporting tray assembly and delivery processes, resolving patient concerns, and collaborating closely with nursing staff and team members to ensure an exceptional dining experience for patients and residents.

Job Summary

We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting in City, State.

Key Responsibilities:

• Establishes goals and oversees implementation of patient food services needs based upon medical direction and patient population
• Hires, directs, coaches, trains, and develops patient service team members
• Complies with dietary restrictions on special or modified diets to ensure optimal food preferences are met within guidelines of the diet order limitations
• Ensures patient services staff assists in achieving stated patient satisfaction goals
• Complies with regulatory standards, including federal, state, and accrediting agencies while adhering to facility confidentiality, HIPAA regulations, and patient rights policies
• Participates in/ leads patient satisfaction programs, departmental meetings, and facility wide Quality Assurance/Performance Improvement programs

Qualifications:

• Associate degree with one (1) year work experience in food services or related field, or bachelor's degree in food service technology/management or related field
• Certified Dietary Manager certificate, Registered Diet Technician or Registered Dietitian, preferred
• Minimum of one (1) year experience in food service management preferred in an acute care setting
• ServSafe® certified, desirable
• Possess the necessary skills to effectively utilize Microsoft office applications, electronic medical record, and diet office systems

Benefits for our team members include Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program. Full-time positions also offer Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs