Patient Services & Experience Manager, FOOD & Nutrition (hospital/healthcare)

Patient Services & Experience Manager

Salary:

Other Forms of Compensation: Sign on bonus of $2,500!

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Key Responsibilities:

• Oversee daily operations of patient food services, ensuring timely and accurate meal delivery aligned with dietary requirements.
• Lead initiatives to enhance the patient experience through improved communication, service standards, and staff training.
• Collect and analyze patients' feedback and satisfaction data to identify trends and areas for improvement.
• Develop and implement action plans to address service gaps and elevate patient satisfaction scores.
• Conduct training sessions for frontline staff on patients' interaction, communication etiquette, and service recovery.
• Collaborate with clinical and administrative teams to ensure seamless coordination and consistent service delivery.
• Handle patients' concerns and complaints with professionalism, working toward timely and effective resolution.
• Promote a culture of compassion, accountability, and service excellence across the department.
• Ensure compliance with safety, sanitation, infection control, and regulatory standards.
• Support quality improvement initiatives and maintain strong interdepartmental relationships.
• Supervise and develop a team of supervisors and frontline associates, fostering professional growth and engagement.

Preferred Qualifications:

• 2-5 years of food service management experience, preferably in a healthcare or hospitality setting
• Experience managing patient-facing teams and training staff in service excellence
• Strong understanding of patients' dietary needs, food safety, and sanitation protocols
• Certified Dietary Manager (CDM) or Registered Dietitian (RD) a plus
• Associate or bachelor's degree in food service, Nutrition, Hospitality, or related field a plus
• Proven leadership and coaching skills with the ability to inspire and empower teams
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in scheduling, inventory, purchasing, and budget management
• ServSafe® Certification required
• Familiarity with regulatory standards and patient care protocols in acute care settings
• Ability to lead by example and cultivate a culture of accountability and compassion
• Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID: 1443766

TouchPoint

PASCHA A BELNAVIS

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