HOTEL SALES Manager

Job Summary

The Internal Sales Manager is a key liaison between the Knight Center and the Washington University in St. Louis campus community. This role is responsible for managing and growing all internal (WashU) meeting, catering, and hotel room business — including Executive MBA (EMBA), Executive Education, and all other university departments. The successful candidate will serve as the primary point of contact for campus-based inquiries and play a proactive role in cultivating relationships, generating leads, and maximizing internal revenue opportunities.

Key Responsibilities:

Sales & Account Management

• Serve as the lead contact for all WashU-related meeting space, catering, and hotel room requests.
• Manage incoming inquiries from EMBA, Executive Education, administrative departments, student services, and other internal stakeholders.
• Collaborate closely with Conference Services, Catering, and Operations teams to ensure seamless service delivery.
• Proactively identify upsell opportunities across hotel, F&B, and event services.

Business Development

• Actively seek and cultivate new contacts within the WashU campus to expand internal business.
• Schedule regular outreach to departments and centers not currently utilizing Knight Center services.
• Track campus activity and events calendars to anticipate business needs and reach out proactively.

Relationship Building & Engagement

• Attend on-campus networking events, committee meetings, and campus functions to strengthen partnerships.
• Serve as a brand ambassador for the Knight Center across all WashU schools and departments.
• Maintain an internal contact database and track outreach activity, referrals, and pipeline progress.

Reporting & Strategy

• Maintain and report on internal sales metrics and performance against internal revenue goals.
• Provide feedback to leadership on trends, departmental needs, and opportunities for innovation.
• Support long-term strategic initiatives to grow the Knight Center's presence across campus.

Ideal Candidate Profile:

• 3+ years experience in sales, account management, or conference/event services; higher education or hospitality experience preferred.
• Strong interpersonal and communication skills; proven relationship builder.
• Comfortable engaging with faculty, administrators, and internal stakeholders at all levels.
• Self-starter with a proactive, outreach-driven mindset.
• Detail-oriented and able to manage multiple inquiries and event timelines simultaneously.
• Familiarity with Washington University and its departmental structures a plus.

Why Join Us?

The Charles F. Knight Center is more than a hotel and conference center — it's a hub for innovation, education, and connection. As Internal Sales Manager, you'll help bridge the world-class resources of Washington University with the hospitality excellence of the Knight Center, playing a key role in driving the success of campus programs and events.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.