General Manager Of Food Service - NFL / Baltimore Ravens - Owings Mills MD

Job Summary

Position Summary: The General Manager is responsible for providing visionary leadership and comprehensive oversight of the food service operation at the Baltimore Ravens training facility. This role requires strategic thinking, operational expertise, and exceptional management skills to ensure a seamless, efficient, and high-quality culinary experience. The ideal candidate will coordinate with multiple stakeholders, maintain strict adherence to safety and health standards, control costs, and foster a team environment committed to excellence. This position plays a key role in supporting the health, performance, and overall well-being of players and staff, while also elevating the reputation of the Ravens' culinary operation.

Key Responsibilities:

• Operational Leadership: Single Point of Contact for every aspect of the food service operation, from planning to execution, ensuring that all processes align with organizational standards and goals.
• Financial Management: Develop, monitor, and adjust operational budgets to meet financial targets, overseeing all expenses related to food costs, labor, equipment, and supplies.
• Staff Management: Recruit, onboard, and train team members, including chefs, kitchen staff, and service personnel, fostering a culture of teamwork, accountability, and continuous improvement.

Compliance and Safety

Compliance & Safety: Ensure strict adherence to all health, safety, and sanitation regulations, including local and federal food handling standards, OSHA guidelines, NFL-specific health protocols and FLIK sector standards. Conduct regular audits of kitchen and food storage areas, addressing any violations or hazards immediately.

Guest & Client Relations: Serve as the primary point of contact for all food-related service matters involving players, coaching staff, athletic trainers, and facility visitors. Develop personalized service approaches that meet the unique needs of high-performance players and support staff, ensuring dietary requirements are met accurately.

Strategic Planning & Innovation: Regularly evaluate the current food service model, identifying opportunities for innovation, efficiency, and sustainability. Research new culinary trends, equipment, and service techniques to keep the operation competitive and relevant.

Reporting & Collaboration: Prepare detailed reports on operational performance, financial metrics, guest satisfaction, and compliance status for senior management. Collaborate closely with Ravens client, trainers, and other operational teams to ensure food services support overall team and facility goals.

Nutrition Integration & Performance Collaboration

Nutrition Integration & Performance Collaboration: Partner daily with the Ravens Performance Dietitians to align all culinary operations with evidence-based performance nutrition strategies. Ensure fueling stations, hydration options, and recovery items support individualized player nutrition plans across all phases and seasons.

EXPERIENCE & EDUCATION:

• A minimum of 5 years of proven ability in the food & beverage industry as an Executive Chef, Director of Dining Services or General Manager
• A minimum of three (3) years of experience in a management role within an athletic nutrition setting (ex. professional sports team, collegiate athletic department, or Olympic team setting)
• Bachelors' degree in Hospitality Management, culinary arts, nutrition, food science, or related field
• Demonstrate a forward-thinking culinary approach to player eating habits always
• Food safety certification such as ServSafe

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.