FIELD Systems Engineer - (hybrid - LAS Vegas, NV)

About The Role

Are you passionate about sports, entertainment, or cutting-edge technology? Join the Compass Digital technology team and be part of the action behind the scenes by supporting the Levy sector. You'll ensure our technology—especially POS systems and event-day devices—runs smoothly so fans enjoy a seamless experience. You'll troubleshoot in real-time, install and manage equipment, and contribute to delivering first-class service at some of the busiest venues in sports.

This role is a great fit for someone starting their career in technology and who wants real-world experience and who enjoys working in a dynamic, fast-paced environment. You're organized, resourceful, and thrive under pressure. You have a strong interest in technology, hospitality, and live events—and enjoy being part of an energetic team that creates unforgettable guest experiences.

This position will report to the Regional IT Director.

Day In The Life (Includes But Not Limited To)

1. Onsite support for events throughout the Las Vegas market with a focus on T-Mobile Arena
2. Oversee and support staff PC/Laptops and Printers
3. Primary point of contact for all technology related systems
4. Ensure point of sale and other supporting systems are in full operation and ready for upcoming events
5. Prioritize projects and issues and escalate to Regional IT as necessary
6. Develop hands-on, in-depth knowledge of products and maintain full operational status
7. Assist with the Installing, moving or replacing of hardware as needed
8. Develop relationships and regular communication with vendors to ensure proper system support & maintenance
9. Assist in the planning, coordination and execution of system installations, upgrades, and maintenance
10. Participates in regularly scheduled calls with corporate IT and vendors to review & address outstanding issues
11. Communicate issues and resolution progress to relevant location, regional, and corporate personnel as needed
12. Maintain inventory counts and status of all technology systems
13. Manage the troubleshooting, resolution, and documentation of technical issues related to hardware, software, etc.
14. Other tasks as assigned

What You Bring

• 1+ years' experience supporting technical systems (hardware, software, etc.)
• Basic networking knowledge (firewalls, switches, wireless)
• Strong attention to detail and commitment to problem-solving
• High-energy, self-motivated, action oriented, multi-tasking, positive and humble attitude, flexible, hard-working, high level of integrity.
• Hospitality or live events experience is a plus
• Familiarity with point-of-sale systems is a plus

Schedule & Travel

• Ability to work long shifts
• Ability to work nights, weekends, and holidays
• Up to 30% travel throughout the US

Compass Digital maintains a drug-free workplace. Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits including medical, dental, vision, life insurance/AD, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts (FSAs), paid parental leave, personal leave.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.