Director Of Operations

Director of Operations

Strategic and results-driven Director of Operations with extensive experience overseeing multi-unit catering and event operations. Proven track record in driving operational excellence, optimizing profitability, and delivering exceptional guest experiences. Expert in team leadership, client relations, logistics coordination, and large-scale event execution. Adept at building efficient systems, managing budgets, and ensuring seamless collaboration between culinary, service, and sales teams. Passionate about elevating brand standards, fostering a strong service culture, and leading high-performing teams to exceed goals. This leader will play a vital role in strengthening client relationships, implementing new programs, supporting business expansion, and upholding the highest standards of safety and service.

Key Responsibilities:

Client & Community Relationships

• Lead weekly district/client meetings to review financial reports and service quality.
• Establish strong, trust-based relationships with clients, administration, and community partners.
• Create structured feedback loops with clients and customers to continuously improve services.

New Business Development

• Assist senior leadership in pursuing and onboarding new business opportunities.
• Support proposal development and meet with prospective clients.

Operational Standards & Food Programs

• Oversee implementation of Epicurean food programs and front-of-house standards.
• Collaborate with unit leaders to design seasonal menus and marketing campaigns.
• Drive customer satisfaction through innovation and high-quality service delivery.

Financial Oversight

• Monitor district/unit financials to ensure budget compliance and profitability.
• Ensure accurate accounting procedures, pricing structures, and payroll processes.
• Maintain accountability for receivables, inventory, and financial reporting.

People & Talent Development

• Lead hiring, training, and mentoring of key personnel, including GMs and Executive Chefs.
• Champion succession planning, employee engagement, and performance development.
• Cultivate a strong team culture that supports professional growth and operational excellence.

Safety & Compliance

• Ensure adherence to federal/local health and safety regulations.
• Implement safety training programs and conduct regular site inspections.

Drive a culture of safety, aiming for zero medical injuries and fully operational equipment.

Preferred Qualifications:

• Prior experience in Senior Leadership working in high volume catering and/or with Compass Group or similar large-scale service organizations.
• Experience leading client-facing food programs or facilities operations.

Associates at Epicurean are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.