DIR, Client Services

Job Summary

This position manages key accounts and directly oversees Client Team personnel to ensure client retention, growth, customer satisfaction and profitability. This role is a general management function that guarantees high quality service is offered to the clients and customers, thereby achieving the financial targets set for the business.

Key Responsibilities:

• Build internal network to ensure ongoing premium business performance with all clients
• Manage client relationships to include rapid communication and enable seamless implementation
• Provide support service consultation to maximize level of service, quality and to help clients reduce their costs.
• Prepare ad hoc analyses for client reviews and presentations.
• Conducts account reviews with appropriate client/Compass Group management
• Implements Strategic Account Plan for the business, to ensure contractual objectives are achieved as well as revenue growth, profitability and the implementation of relevant retention strategies
• Performs other duties as assigned

Qualifications:

• Bachelor's Degree
• Minimum of five (5) years of account or client management experience
• Excellent communication skills to individuals of all levels, including internal and external
• Experience in operations and food service is strongly preferred.
• Experience managing large programs that involve strategic planning and project implementation preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.