Customer Service Manager (CBC, Coffee Services) - Chicago, IL

Customer Service Manager, Coffee Services

We're looking for a customer-focused, relationship-driven leader to join our team as Customer Service Manager, Coffee Services. In this role, you will champion exceptional customer experiences, strengthen client loyalty, and support revenue growth through proactive relationship management, business development, performance monitoring, and retention strategies.

Key Responsibilities

• Build and maintain strong, long-term relationships with existing customers to ensure satisfaction and loyalty.
• Lead customers through onboarding, providing ongoing training and support with our full range of products and services.
• Regularly review customer accounts to understand needs, share updates, and identify opportunities for upselling or cross-selling.
• Conduct routine account audits to evaluate profitability and ensure return-on-investment standards are met.

Preferred Qualifications

• Bachelor's degree preferred; an associate degree or equivalent combination of education and experience will be considered.
• Valid Non-CDL Class C driver's license (or as required by state) with a clean driving record.
• Previous coffee or café industry experience is highly desirable.
• 1–2 years of customer service experience, or at least 1 year of related experience.
• Strong communication skills and a passion for delivering world-class service.
• Ability to travel to client sites as needed.

If you're enthusiastic about creating outstanding customer experiences and supporting a growing specialty beverage program, we'd love to hear from you!

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1481701