Conference Services Manager

Conference Service Manager

The Conference Service Manager plays a vital supporting role in delivering exceptional service across conference, meeting, and reception spaces. This hands-on position helps ensure daily operations run smoothly, supports the team's success, and maintains a consistent and elevated guest experience. Working closely with the Director, this role assists with coordination, training, and service delivery across all front-of-house hospitality functions.

Key Responsibilities:

• Guest Experience & Operations
  • Support daily operations of conference rooms, reception desks, and client-facing spaces.
  • Serve as an on-the-floor contact to assist with guest needs, meeting logistics, and client requests.
  • Monitor space readiness, presentation, and cleanliness throughout the day.
  • Assist with preparing materials and setting rooms for meetings or VIP events.
• Team Support & Training
  • Help onboard new team members and assist with ongoing training initiatives.
  • Lead by example in service delivery and professional presentation.
  • Facilitate pre-shift huddles and communicate daily priorities or service updates.
• Service Standards & Reporting
  • Support implementation of Standard Operating Procedures and monitor team compliance.
  • Contribute to service audits and help gather guest feedback. Assist with data collection for reporting, activity logs, and service reviews.
• Collaboration & Communication
  • Act as a liaison between the team and leadership to communicate needs or escalate issues.
  • Coordinate with facilities, IT, catering, and other departments to ensure seamless operations.
  • Provide back-up coverage at reception or events as needed.

Associates in Rapport are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Rapport a specialized division of FLIK Hospitality Group