Client Services Manager (office Coffee & Pantry Services) - Milford, CT

Job Summary

This position has direct customer contact with client, analyzing business performances and managing on site employees- serving the client. The goal is to ensure that we offer outstanding service while building and sustaining long-term relationships that result in high customer satisfaction.

Key Responsibilities:

• Supports the preparation of business reviews
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business locations
• Expedites day to day service problems
• Builds and sustains relationships with clients
• Manages onsite service staff ensuring excellence in pantry operations
• Provide HR Functions such hiring, disciplining, and coaching
• Performs other duties as assigned

Preferred Qualifications:

• A minimum of an associate degree
• Minimum 3 Years of Account Management Experience in similar industry
• Demonstrated ability to prepare, analyze, present complex business reviews to clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service mindset
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making

Canteen is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Applications are accepted on an ongoing basis.

Canteen maintains a drug-free workplace.

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.