Client Services Manager

Client Services Manager

The Client Services Manager has direct customer service contact with our Clients, analyzing business performance and developing/executing new programs. The goal is that outstanding service builds and sustain long-term relationships and result in high customer satisfaction and contract renewals/extensions.

Key Responsibilities:

• Prepares business reviews
• Improves profitability
• Makes recommendations to identify program enhancements and provide customer value
• Assists in operational set-up of new business
• Expedites day-to-day service problems
• Builds and sustains relationships with clients
• Conducts financial analyses
• Performs other duties as assigned

Qualifications:

• Associate's degree required, Bachelor's degree preferred
• Three years of account management experience
• Demonstrated ability to prepare, analyze and present complex business reviews to clients
• Excellent interpersonal communication and negotiation skills coupled with a strong customer service orientation
• Proven long-term relationship building experience
• Demonstrated ability to use analytical and intuitive judgment and sound decision making
• Strong problem solving skills
• Proficiency in Microsoft Office software

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1446890