Business Systems Support Manager (hybrid)

Manager, Business Systems Support

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you've been hungry and away from home, chances are you've tasted Compass Group's delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today!

Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

We are seeking a hands-on and highly motivated Manager, Business Systems Support to lead day-to-day operations of our business systems support team. This role is key in bridging business and technical teams, providing support to accounting and finance teams, and ensuring smooth resolution of system-related issues.

Key Responsibilities

• Manage the daily operations of the Business Systems Support team, ensuring prompt and effective support for SAP users.
• Serve as the liaison between business users and functional/technical teams to clarify issues, escalate support needs appropriately, and ensure alignment on solutions.
• Support the company's transition from SAP ECC to SAP S/4HANA, including readiness activities, testing coordination, and user support.
• Oversees centralized system operations such as IDoc processing, ensuring data integrity and timely resolution of integration issues between systems.
• Ensure consistent ownership and execution of business-critical processes managed by the support team.
• Provide coaching, guidance, and performance oversight for support team members.
• Contribute to continuous improvement by identifying recurring issues and collaborating with stakeholders to implement sustainable solutions.
• Collaborate closely with the department director on handoffs, escalations, and planning initiatives.

Required Qualifications

• Bachelor's degree in Accounting, Finance, Accounting Information Systems, or a related field.
• Demonstrated experience working with SAP in a support or operations environment.
• Strong proficiency in Microsoft Office tools (Excel, Outlook, Word, PowerPoint).
• Proven ability to independently manage responsibilities, take initiative, and solve problems without direct oversight.
• Effective communication skills with both technical and non-technical stakeholders.

Preferred Qualifications

• Prior supervisory or team leadership experience.
• Experience working in a cross-functional support environment.
• Familiarity with change management or escalation processes within large organizations.

Key Competencies

• Strong problem-solving and analytical thinking.
• Accountability and ownership of deliverables.
• Adaptability in a fast-paced, hybrid work environment.
• Interpersonal and collaboration skills to navigate between technical and business stakeholders.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Compass Corporate maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.