Audio Visual And Live Events Support Technician - Mountain View, CA

Audio Visual/Live Events Support Technician

The Audio Visual/Live Events Support Technician will provide technical support for all aspects of AV and technology services, focusing on high-touch and VIP-deemed events at Eventions. This pivotal role ensures seamless execution of live events by serving as the primary point of contact for all technical aspects. The technician will develop and maintain excellent client relationships, offer subject matter expertise, and collaborate with peer teams to understand the overall business impact.

Responsibilities:

• Act as the primary point of contact for all technical aspects of live events, collaborating closely with event planners and production teams.
• Serve as a subject matter expert on event utilization of supported technologies, including Teams, HD video recording, live video and audio streaming, video teleconferencing (VTC), and telepresence.
• Provide exceptional customer service and technical support, including troubleshooting and operational assistance during events.
• Utilize the Tricaster experience to enhance event production and execution.
• Provide technical leadership during live events, ensuring seamless operation and troubleshooting any issues.
• Stay updated on industry trends and advancements in live event technology, including NDI and networking, to improve Eventions' offerings continually.
• Contribute to team communications and deliverables, including equipment tracking and maintenance.
• Assist with onboarding new services, process documentation, and purchasing equipment.
• Identify root issues in the delivery of support services and assist with implementing corresponding solutions.
• Maintain key relationships with stakeholders, including product groups, event teams, and third-party vendors.
• Compile and send service post-event completion emails, assisting with client follow-up and issue resolution.
• Adhere to Company's information security policies and best practices, escalating unresolvable issues to management.
• Submit LOB-specific operational reporting as required.
• Perform other duties as assigned.

Qualifications:

• Minimum of 5 years' experience in the AV industry, with a focus on live events and Tricaster operation.
• Experience with NDI and networking preferred.
• Certification in AV technology or related courses is advantageous.
• Expertise in Yamaha CL3 audio boards and Dante audio networking technology.
• Proven experience in managing audio aspects of events, including live streaming, video conferencing, and virtual/hybrid meetings.
• Strong troubleshooting skills and ability to resolve complex audio issues efficiently.
• Excellent organizational and communication skills for effective collaboration with cross-functional teams.
• Dedication to maintaining the highest standards of audio quality and customer satisfaction.
• Advanced knowledge of audio, video, lighting, and computer systems.
• Experience with inventory control, transport, and logistics.
• Excellent interpersonal and communication skills.
• Proven ability to work effectively in a fast-paced, high-pressure environment.
• Flexibility to work irregular hours, including evenings and weekends, as required by event schedules.
• Creative problem-solving skills and the ability to think on your feet during live events.