Account Manager - Carrollton, TX

Job Summary

We are seeking an organized, articulate, professional, and passionate Account Manager to join our team. This position is responsible for ensuring that our new customers receive the highest level of customer service and satisfaction in the installation of their account. The successful candidate oversees the entire installation process of new accounts and the installation of new equipment at current accounts.

Duties and Responsibilities

• Professional communication with future and current clients
• Schedule and conduct site surveys at current and future accounts
• Complete Work Orders on Office Coffee system, Installation/Swap/Removal link
• Daily communication with the C1 department regarding future accounts
• Attend final walk-thru visits at new accounts sold by the RSD team
• Participating/Overseeing installations with our Service Technicians
• Continued development of installation processes

Requirements and Qualifications

• Proven experience in customer service and/or client management
• Excellent communication and interpersonal skills
• Able to multi-task and prioritize efficiently
• Strong problem-solving skills
• Troubleshoot any problems that arise and take the necessary steps to resolve
• Prepare, update, and report on status of new installations
• Knowledge of Excel and Word
• Knowledge of coffee equipment is a plus

Associates at Canteen are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1465335