Account Manager

Account Manager

Quantum North America is a leading design-build firm specializing in Mechanical, Electrical, Plumbing, Installation, and Energy Engineering solutions. Since 2003, we've delivered reliable, cost-effective services across diverse markets nationwide. Headquartered in Dallas/Fort Worth, our team of 125+ professionals—including engineers, project managers, certified technicians, and skilled tradespeople—drives our consistent growth and reputation for excellence. With over 125 projects completed annually and operations in 30 states, we offer a collaborative, accountable work environment where innovation and client satisfaction are at the core of everything we do.

As a member of Compass Group, North America, we want you to be as great as you can be. We empower our associates to direct their own future, keeping them confident that we support them every step of the way. As a result, our associates embody greatness through their actions, natural passion for quality, and a can-do attitude. The opportunity for greatness is real at Quantum North America and throughout the Compass world.

Job Summary

This person must be a go-getter, a self-starter, likes to set and achieve challenging goals, has great communication skills, is not easily discouraged, and can motivate and influence others.

The Services Account Manager's primary function is to build strong lasting customer relationships by identifying potential clients, winning them over with our excellent HVAC services and products, and providing continuous support.

Key Responsibilities

• Develops list of prospective customers by studying business and telephone directories, consulting business associates, and observing business establishment while driving through sales territory.
• Reviews orders for ideas to expand services available to present customers.
• Calls on prospects to explain features of services, cost, and advantages.
• Writes orders and schedules initiation of services.
• Confers with customers and company team members to resolve complaints.
• Builds strong relationships both internally with customers and externally across the organization.
• Conducts follow-up on billing issues on all assigned accounts.
• Understands mechanics of contracts, associated accounts receivable needs, billings, to best serve the customer.
• Promptly follow-up on all leads and referrals.
• Maintain a pipeline of future sales opportunities to ensure sales goals are met.
• Develops short-term and long-term goals along with an annual plan to support our growth goals.
• Effectively represent the company's interest to maximize profitability.
• Manage personal time to assure maximum productivity.
• Resolves and troubleshoots complex sales and services issues of customers.
• Perform competitor products and service analysis.
• Travel is required.

Position Requirements

• Business or technical degree preferred. Minimum of high school diploma or GED.
• Minimum of 3-5 years of related experience in HVAC solutions
• Minimum of 1-2 years of related experience in service/sales.
• Proficient in Microsoft Applications (Word, Outlook, Excel, etc)
• Work Location and Hours Fort Worth Office Typically 8-5 M-F, occasional after-hours, must meet sales plan
• Reports to Kent Piety Director of Service
• Starting Base Pay: $85,000.00
• Commission: Quarterly in addition to base pay
• Travel – Rare occurrences

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Applications are accepted on an ongoing basis
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws.

Applications are accepted on an ongoing basis.

Quantum North America maintains a drug-free workplace.