Client Support Officer - Level 2

Join Us To Shape The Future Of Education

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas' parents' garage.

Fast forward a decade - it's no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We're joined by over 300 members of the Compass team, delivering smart school management solutions around the world.

Here's why we need you…

We are looking for an enthusiastic person to join our established AU Support team. At Compass, great support is at the heart of our market-leading customer service, and so you will be a key part of a dynamic and fast-growing team.

In this role there are opportunities for rapid progression and exposure to other parts of the organisation for the right candidate.

What you'll do:

You will join the Compass AU Support function in our Melbourne Office, working with the Support Manager & Support Supervisors. As a Level 2 Client Support Officer you will be responsible for providing comprehensive, thorough and accurate support to schools of all jurisdictions using Compass. You will be expected to have a sound understanding of modules and usage of Compass across multiple jurisdictions, and be able to pull from this to provide support.

Specifically, you will:

• Provide support to schools through email, LiveChat and phone enquiries.
• Provide comprehensive and creative solutions to issues as they arise.
• Prioritise time and duties to respond to high priority and time sensitive requests.
• Assist L3 Officer's with Enterprise and Independent school support.
• Conduct sessions with schools to provide support with module configuration.
• Work with the Product and Customer Success team for escalations and providing solutions as needed.