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Software Engineer (Telecom) - Remote Eligible

Build a world-class customer support experience through efficient issue monitoring and resolution.
RemoteAustinSan Francisco Bay AreaAtlantaChicagoLos AngelesNew YorkSeattle
Mid-Level
$100,000 - 160,000 USD / year
3 weeks ago
Community Phone Company

Community Phone Company

Modern landline and voice services

Job is no longer active
4 Similar Jobs at Community Phone Company

✨ About The Role

- Diagnose and resolve technical issues reported by users, including pushing code to solve them - Engage directly with customers to provide excellent support and service - Maintain detailed records of support requests and troubleshooting steps to improve processes - Collaborate with internal teams to address feedback from customer interactions and participate in product conversations - Utilize tools like Sentry, Datadog, and Celery for efficient issue monitoring and be part of a small product team making a significant impact

⚡ Requirements

- Experienced full-stack engineer with a minimum of 3 years of technical troubleshooting and programming experience, ideally in a customer-centric role - Self-motivated individual with a keen attention to detail and a continuous learning mindset - Strong critical thinker who can independently solve problems and prioritize a customer-centric approach - Ideally brings expertise in telephony and real-time voice systems, such as Discord Voice App, SIP, or similar technologies - Thrives in a remote-first, customer-obsessed culture, values curiosity, efficiency, transparency, decisive action, and a caring mentality
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Software Engineer (Telecom) - Remote Eligible
RemoteAustinSan Francisco Bay AreaAtlantaChicagoLos AngelesNew YorkSeattle
$100,000 - 160,000 USD / year
Engineering
Job is no longer active
About Community Phone Company
Modern landline and voice services