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Director of Customer Support - Remote Eligible

Lead initiatives to drive continuous improvement in customer experience and reduce churn.
Remote
Senior
$110,000 - 140,000 USD / year
1 month ago
Community Phone Company

Community Phone Company

Modern landline and voice services

4 Similar Jobs at Community Phone Company

✨ About The Role

- Lead the Customer Support team to deliver a world-class customer experience - Be the guardian of customer experience and drive initiatives to reduce churn - Define, develop, and implement scalable workflows and systems to delight customers - Collaborate with Marketing, Sales, Product departments, and CEO to ensure customer-centric strategic planning - Spearhead initiatives to enhance efficiency, effectiveness, and scalability across the Customer Support function

⚡ Requirements

- Experienced in managing and leading Customer Support/Success teams within a scaling organization - A proven leader with a track record of building high-performance Customer Support teams and processes - Customer-obsessed with a deep understanding of the full customer journey and metrics - Skilled in driving continuous improvement in customer experience through optimization and innovation - A systems thinker who can deliver a customer experience that delights and addresses constraints effectively
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Director of Customer Support - Remote Eligible
Remote
$110,000 - 140,000 USD / year
Support
About Community Phone Company
Modern landline and voice services