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Director of Customer Support - Remote Eligible
Lead initiatives to drive continuous improvement in customer experience and reduce churn.
Remote
Senior
$110,000 - 140,000 USD / year
2 months ago
Community Phone Company
Modern landline and voice services
Job is no longer active
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✨ About The Role
- Lead the Customer Support team to deliver a world-class customer experience
- Be the guardian of customer experience and drive initiatives to reduce churn
- Define, develop, and implement scalable workflows and systems to delight customers
- Collaborate with Marketing, Sales, Product departments, and CEO to ensure customer-centric strategic planning
- Spearhead initiatives to enhance efficiency, effectiveness, and scalability across the Customer Support function
⚡ Requirements
- Experienced in managing and leading Customer Support/Success teams within a scaling organization
- A proven leader with a track record of building high-performance Customer Support teams and processes
- Customer-obsessed with a deep understanding of the full customer journey and metrics
- Skilled in driving continuous improvement in customer experience through optimization and innovation
- A systems thinker who can deliver a customer experience that delights and addresses constraints effectively
Director of Customer Support - Remote Eligible
Remote
$110,000 - 140,000 USD / year
Support
Job is no longer active
About Community Phone Company
Modern landline and voice services