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Customer Support Representative (Remote) - Remote Eligible

Track customer concerns, identify trends, and drive calls to improve customer experience.
Remote
Entry Level
$6 USD / hour
2 weeks ago
Community Phone Company

Community Phone Company

Modern landline and voice services

Job is no longer active
4 Similar Jobs at Community Phone Company

✨ About The Role

- The role involves tracking customer concerns, identifying trends, and addressing customer obstacles to ensure extraordinary customer experiences - Collaborating cross-functionally to resolve customer issues and provide solutions that meet customer satisfaction - Listening for opportunities to upsell customers on additional products and services that align with their needs and preferences - Working in US timezone-based shifts, including weekends on a rotating basis, to support customers from 9 am EST to 9 pm EST - Embracing a customer-obsessed culture and contributing to a supportive, collaborative work environment that values continuous learning and efficiency

⚡ Requirements

- Customer-oriented individual with a passion for providing exceptional support and service to landline users - Strong communication skills, both verbal and written, with the ability to establish rapport and handle customer concerns effectively - Comfortable working in a fast-paced environment and adapting quickly to changes - Experience with customer support tools like Zendesk or Hubspot, showcasing organizational skills and multitasking abilities - Ability to identify customer needs, upsell additional products, and ensure a positive customer experience
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Customer Support Representative (Remote) - Remote Eligible
Remote
$6 USD / hour
Support
Job is no longer active
About Community Phone Company
Modern landline and voice services