View All Jobs 1580
Customer Support Representative (Remote) - Remote Eligible
Track customer concerns, identify trends, and drive calls to improve customer experience.
Remote
Entry Level
$6 USD / hour
1 month ago
Community Phone Company
Modern landline and voice services
Job is no longer active
4 Similar Jobs at Community Phone Company
✨ About The Role
- The role involves tracking customer concerns, identifying trends, and addressing customer obstacles to ensure extraordinary customer experiences
- Collaborating cross-functionally to resolve customer issues and provide solutions that meet customer satisfaction
- Listening for opportunities to upsell customers on additional products and services that align with their needs and preferences
- Working in US timezone-based shifts, including weekends on a rotating basis, to support customers from 9 am EST to 9 pm EST
- Embracing a customer-obsessed culture and contributing to a supportive, collaborative work environment that values continuous learning and efficiency
⚡ Requirements
- Customer-oriented individual with a passion for providing exceptional support and service to landline users
- Strong communication skills, both verbal and written, with the ability to establish rapport and handle customer concerns effectively
- Comfortable working in a fast-paced environment and adapting quickly to changes
- Experience with customer support tools like Zendesk or Hubspot, showcasing organizational skills and multitasking abilities
- Ability to identify customer needs, upsell additional products, and ensure a positive customer experience
Customer Support Representative (Remote) - Remote Eligible
Remote
$6 USD / hour
Support
Job is no longer active
About Community Phone Company
Modern landline and voice services