IT Support Officer

It Support Officer

We are seeking a proactive and customer-focused IT Support Officer to join our team. In this role, you will provide technical assistance and support to staff, ensuring smooth operation of IT systems and resolving issues promptly.

In this role your key responsibilities will include:

• Provide first-level technical support for hardware, software, and network issues.
• Troubleshoot and resolve IT problems via phone, email, or in person.
• Install, configure, and maintain computer systems and applications.
• Assist with system upgrades and ensure compliance with IT policies.
• Maintain accurate records of support requests and solutions.
• Establishing and maintaining effective working relationships

This position will be offered on a permanent full time basis working 76 hours a fortnight. Located in Cannington, this position may require occasional travel to other sites.

About You

• Minimum Certificate IV Qualification in Information Technology or related field and/or significant experience in a similar field.
• Skilled in help desk support, and hardware/software testing and installation to commonly used applications.
• Working knowledge of Active Directory, Entra ID and Microsoft 365 environment.
• Intermediate communication skills with a focus on providing strong customer service.
• Intermediate interpersonal skills including the ability to liaise effectively with people from diverse social and cultural backgrounds.
• Understanding of the importance of firewalls, antivirus, patching, log monitoring, incident alerting.
• Experience with ITSM, RMM, MDM tools.
• Knowledge of Group Policy, DHCP, DNS.
• Unrestricted driver's licence, Police clearance, and willingness to obtain Department of Justice integrity clearance.

What We Can Offer You

• Generous NFP Salary Packaging: Option to package up to $15,900 for general living expenses and an additional $2,650 for entertainment benefits per annum.
• Extra Leave: 5 days of extra paid leave per annum (pro rata for part-time).
• Paid Parental Leave: Paid leave and return to work incentives.
• Support for FDVA: Family Domestic Violence and Abuse leave, financial assistance, and structured support for any employees who have experienced FDVA incidents.
• Health and Wellbeing: Discounted Health Insurance with HBF, free confidential counselling services through our Employee Assistance Program, and an annual Flu Vaccination Program.
• Professional Development: Opportunities for growth and development within a supportive and inclusive team culture.

Who Are We

Communicare delivers over 45 people-focused services that support individuals, families and communities to thrive and create better futures. With over 48 years of experience, we have built a strong reputation for genuinely caring about the people we help.

We are an organisation driven by our values of Everyone Is Welcome, Doing What We Say, Above and Beyond, and Stronger Together. Communicare is committed to inclusion, cultural safety and empowering the people we serve.

If you are a purpose driven individual and this sounds like something you want to be a part of, please apply with an updated resume. A cover letter will be highly regarded to outline key achievements and experience relevant to the role however not mandatory.

Applications close 26 November 2025, shortlisting may begin immediately.

Communicare values diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, those from culturally and linguistically diverse backgrounds, LGBTQI+ individuals, and people with disabilities.

This role is designated under Section 51 of the Equal Opportunity Act 1984 (WA) to promote equality; Aboriginal people are strongly encouraged to apply.

Unsolicited agency applications will not be accepted.