Staff Software Engineer - Power Platform & Copilot Studio

Staff Engineer – Power Platform & Copilot Studio

You are ready to be part of engineering transformation of chat, messaging, voice and automation platforms powered by AI using Power Platform and Copilot Studio.

We are a collaborative crew driving innovation in cloud, AI, and low-code solutions, supporting world class chatbot, voicebot and automation at scale.

Together we can build secure, scalable, and intelligent solutions that empower our business and customers, shaping the future of enterprise chat and messaging.

Do work that matters.

Here, you will turn your engineering expertise into reality, working with modern cloud and AI technologies to deliver seamless, intelligent automation and digital experiences for our messaging platforms. You will build high-quality solutions on Power Platform and Copilot Studio, leveraging Azure and AI to enable transformative business outcomes. Your work will directly impact how our customers are assisted through our chat and voice platform, communicate, automate, and innovate across the enterprise.

See yourself in our team.

Ceba and Voicebot, the bank's award-winning virtual assistant, has handled more than 15.5 million interactions since its launch in 2018, handling everything from card activation to loan payment deferrals. Over 60% of incoming contacts are now handled end-to-end within the assistant, freeing up live agents to work on more complex cases. Ceba is the first customer facing Gen AI platform in Australia in a financial organisation which was launched on 22nd Nov 2024. The Gen AI driven chatbot platform solution consists of CoPilot Studio in Power Platform, Azure and AWS native services.

Key Responsibilities

• Solution Architecture & Development
• Design and implement advanced Power Platform solutions (Power Apps, Power Automate, Dataverse) integrated with our customer facing chatbot and voicebot.
• Build and customise intelligent agents using Copilot Studio, incorporating Generative AI and LLM orchestration.
• Develop custom connectors and APIs for seamless integration with external and internal systems.
• Cloud & AI Engineering
• Leverage Azure services (Azure Functions, Cognitive Services, OpenAI) for backend logic, automation, and AI-driven features.
• Implement AI models using Azure OpenAI, AI Builder, and Python-based frameworks for data processing and predictive analytics.
• Governance & Compliance
• Ensure solutions adhere to security, compliance, and governance standards.
• Drive best practices for environment management, ALM automation, and RBAC.
• Leadership & Collaboration
• Mentor engineers, promote DevSecOps practices, and foster innovation within the crew.
• Collaborate with product managers, UX designers, and business stakeholders to deliver impactful solutions.

We're Interested In Hearing From People Who:

• Pride themselves on designing and delivering robust solutions using Power Platform and Copilot Studio for messaging and automation.
• Are knowledgeable in cloud architecture, especially Azure, and integrating AI capabilities into enterprise messaging.
• Are comfortable developing automation and intelligent agents with Python and low-code tools.
• Have solid hands-on experience in enterprise engineering, including solution architecture and API integration for messaging platforms.
• Are constantly thinking outside the box to solve complex technical challenges and drive innovation in messaging and automation.

Tech Skills

We use a broad range of tools, languages, and frameworks. Experience or exposure with some of these (or equivalents) will set you up for success in this team:

• Power Platform (Power Apps, Power Automate, Dataverse)
• Copilot Studio and conversational AI frameworks
• Azure cloud services (Functions, Cognitive Services, OpenAI)
• Python for automation, AI/ML, and integration
• API development and integration (REST, custom connectors)
• DevSecOps and CI/CD tools (Azure DevOps, GitHub Actions)

Working with us

Whether you're passionate about engineering, driven by data, or inspired by AI, a career with our Messaging crew is for you. We support flexible working arrangements, with at least half your time each month connecting in the Sydney office and options for other tech hubs. You'll be empowered to tackle new opportunities, supported by a culture of innovation and collaboration. We love working here, and we think you will too.

If this sounds like you, apply now!